SaaS customer contracts

SaaS Agreements Lawyer Andrew S Bosin LLC drafts and negotiates contracts for startups & vendors.

SaaS Customer Contracts Lawyer

Lawyer drafting and negotiating SaaS Customer Contracts Andrew S Bosin LLC represents SaaS, software and cloud providers, startups, vendors, developers, customers, end-users and licensees in all fifty states.


What is a SaaS Agreement?


A SaaS agreement is the name commonly used for the contract or licensing agreement between a SaaS provider and a SaaS customer which spells out the terms under which SaaS software may be subscribed to or accessed. This will typically include a service level agreement (SLA).


Differences between a SaaS Agreement and a Software License


A SaaS agreement is different from a typical software license because:


· The SaaS customer will not usually receive a physical or installed copy of the software. Rather, the customer will access the SaaS application through the cloud

· There is no ownership in the SaaS software by the SaaS customer. Rather, the customer typically receives a license or a subscription to use the SaaS product.

· The customer‘s access or right to use SaaS software will end upon termination or expiration of the SaaS agreement.


Is a Service Level Agreement (SLA) a Software License?


No. A service level agreement (SLA) sets forth what SaaS services are being provided by the SaaS vendor in addition to the right to use the SaaS software. 


These will typically include:


· Hosting of the SaaS software and customer data on a server;

· Guarantee that the SaaS Software will be up and running 99.5% of the time.

· Customer support services; and

· Software maintenance.


SaaS Lawyer Andrew S Bosin represents SaaS vendors and customers all across the USA.


Please call Andrew for a free consultation at 201-446-9643.

  

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